Quality Control

SG Consultancy Senior Management believe that quality control must cover every aspect of a business;

•  Training
•  Continuous appraisal of systems
•  Continuous Improvement
•  Management Information
•  Audits
•  Service Level Agreements

SG Consultancy has a rigorous approach to quality control and every report prepared by a case handler is fully checked by one of the quality control team before being sent to the instructing client. The "100% checks approach" allows instant feedback to case handlers and this, combined with our ability to remotely monitor their calls and cross reference with their contemporaneous notes, ensures we maintain consistency and quality across all our products.

Continuous Improvement

In addition to SG Consultancy's internal approach to quality control, we believe that regular dialogue with our clients is fundamental to our success in achieving our quality objectives. Experience gained at trial and in the negotiation process enables us to respond quickly to changing market conditions in a controlled way that does not undermine the fundamental integrity of our processes. Regular contact with counsel ensures that SG Consultancy Services responds to recent trial results and other developments, in a robust manner.  

Management Information

SG Consultancy understands the importance of management information in achieving its own and its clients' business objectives. We are able to offer clients bespoke MI and we are pleased to discuss individual requirements.

Audit

Having established quality control as one of our own fundamental principles, SG Consultancy welcome reasonable requests from clients who, in turn, may wish to undertake quality audits of our performance. SG Consultancy's operation is transparent and we are happy to invite clients to visit us and see for themselves.

Service Level Agreements 

SG Consultancy are happy to liaise with clients to agree a bespoke service level agreement; however, we believe our standard response time of a maximum of 20 working days will satisfy normal requirements. We also provide an urgent response of 5 working days and a very urgent response of 24-48 hours. We are happy to discuss all of your requirements.